Refund Policy

Last updated: September 11, 2026

The short version

SignetKeys is a monthly subscription paid in advance. We do not provide partial or prorated refunds for the unused remainder of a billing period after cancellation — but if something has gone wrong on our side, we will make it right.

Cancellation vs. refund

Cancelling stops future renewals: your service continues until the end of the billing period you have already paid for, and no further charges are made. Cancel any time via Manage billing in your SignetKeys portal or by emailing support@signetkeys.com. See our Subscription & Billing policy for full details on renewal, plan changes, and what happens to your signing key when a subscription ends.

When we do refund

If something has gone wrong — a billing error, a duplicate charge, or the service failed you — email support@signetkeys.com and we will make it right. Refunds in such cases are issued through Paddle, our merchant of record, back to your original payment method. Paddle also handles applicable tax or VAT adjustments on refunded amounts.

How to request a refund

• Email support@signetkeys.com from the address on your account, with the approximate charge date and amount.
• We respond within two business days. Approved refunds are processed by Paddle; the funds typically reach your payment method within 5–10 business days depending on your bank.

Statutory rights

Nothing in this policy limits any non-waivable statutory rights you may have in your jurisdiction, including consumer withdrawal or cooling-off rights where they apply.